For those passengers who require special assistance or who have reduced mobility, there are special parking areas for the disabled, areas for pets, an area for minors traveling alone, pregnant or nursing mothers, special facilities (telephones, adapted doors and restrooms) and a Multisensory Room for waiting during the flight.
Wheelchair Assistance
If a ticketed passenger requires wheelchair service or similar assistance, he/she should contact the selected airline. Each airline has its own wheelchair assistance center.
Security Screening / TSA
The Transportation Security Administration better known as TSA provides information and assistance to passengers with disabilities and medical situations, you must access the website and request your application, you can also contact the TSA CARES HELPLINE at least three days prior to travel. For additional information, call TSA toll-free at 1-855-787-2227.
Nursing Mothers
Nursing mothers can make use of any MIA room. For mothers who want a quiet and private option, you can make use of the MIAmamas suites. The units are located in each of the MIA rooms, past the security checkpoint.
Aira Airport Network
Aira is an ideal type of service for passengers who are blind or visually impaired to a special agent and located remotely will offer the service that this person needs. Using the Aira mobile app through your Android and iOS smartphone and, the Aira employee can help the passenger to transit through the airport and describe the area where the passenger is located, assists also in identifying baggage and reading flight monitors. By using the Aira network, MIA will facilitate the Aira visual aid service completely free of charge while at the airport.
Accessible Transportation Pickup Gates (ATP)
This agency has designated gates to assist passengers in coordinating pick-up and drop-off locations through STS (Paratransit/Special Transportation Services).
Multi-sensory waiting room
This type of lounge offers differently abled travelers relaxation services, taking them to a peaceful environment while waiting for their next flight Located in Lounge D, past the Control stations, next to board 4. Available from 6:00 AM to 10:00 PM Monday through Sunday.
Other services for special passengers
- Parking
- Bathrooms
- Public telephones
- Pet waiting area
- Animal Recreation Service